Eliminate the cable tie from the leading correct hand corner and also the screw from the leading left. Open the Connection Box and eliminate the yellow plug.
You will require to run a second line test on faults or by utilizing our automated line test program on 0800 800151 in the event you haven’t currently carried out this Connection Box.
In the event you determine a fault using the BT Network then you are able to log your fault on-line.
If you have identified a fault together with your internal wiring or gear:
If the line by no means worked it’s suggested you get in touch with your housing developer prior to taking any additional action to create certain the line has been totally linked to the Connection Box.
To attempt to determine the fault your self attempt plugging every piece of gear into the socket, one at a time, checking the line once more following every device you add.
In the event you discover that plugging in one specific piece of gear causes the issue to occur once more, unplug it and consult its user manual or get in touch with the manufacturer.
In the event you do not discover an issue with any piece of gear reattach the face plate and attempt a corded telephone in every extension.
In the event you discover a faulty extension get in touch with BT on 0800 800150 or perhaps a nearby electrician to fix the issue. You will be charged for this repair.